PROSPER — Push Sales PROSPER — Pull Sales PROSPER — Sales Monitoring & Logistics System PROSPER — Customer Relationship Management PROSPER — Sales Activity Monitoring System CHANNEL BUILDER       PROSPER- CUSTOMER RELATIONSHIP MANAGEMENT PROSPER addresses the following challenges in businesses: Is it possible to remind the customers of service due through out the life of the product? Is it possible to give incentives to the service advisor or the customer care executive, on exceptional performance? Is it possible to track all delays in reminding service follow-up? Once the service has been done, is it possible to check the satisfaction level with service? Is it possible to check the performance of each service advisor in terms of value of service handled and level of customer satisfaction with the service? Is it possible to give incentives to the service advisor or the customer care executive, on exceptional performance? Is it possible to increase the traffic of customers, taking up service? The various salient features and benefits of PROSPER are as under- Features of increasing customer traffic and revenues Easy methods of tracking, as all the customers who need to be followed up today, delayed follow-up and tomorrow's follow-up get shown on the home screen, along with all the transactions and service history of each customer. Customer care executive and service consultant targets can be set for number of walk-ins and value of service business handled respectively, These targets can be compared against actual performance and exceptional performance can be rewarded. Date of insurance/AMC due for existing customer is shown. These customers can be followed and reminded for timely insurance/AMC. In case of automobile business, the customers can be followed through out the life of the vehicle, each time service is due, say after 5000/ 7500/10000kms. In the manual system, the only follow possible is follow-up after 5 days of servicing of the vehicle. Features of providing incentives and bringing transparency in the operations Set number of customer walking in target for customer care executive and check against the actual numbers achieved. Check the monetary contribution made by each service consultant and compare with the targets set. Features of manpower and business revenue planning From the existing database of customers, it is possible to find out the number of customers that need to be followed up during any period. From this data, it is possible to assess the manpower required to do the job. From the targets set for service customer numbers and contribution by each service advisor, revenue numbers can be planned.

Copyright © 2003 J.N. Technologies Pvt. Ltd. All rights reserved. Privacy Policy	IRMA PRM PRM 80-82 PRM 81-83 PRM 82-84 PRM 83-85 PRM 84-86 PRM 85-87 PRM 86-88 PRM 87-89 PRM 88-90 PRM 89-91 PRM 90-92 PRM 91-93 PRM 92-94 PRM 93-95 PRM 94-96 PRM 95-97 PRM 96-98 PRM 97-99 PRM 98-00 PRM 99-01 PRM 00-02 PRM 01-03 PRM 02-04 PRM 03-05 PRM 04-06 PRM 05-07 PRM 06-08 PRM 07-09 PRM 08-10 PRM 09-11 PRM 10-12 PRM 11-13 PRM 12-14